We want you to feel confident and supported when purchasing from Stacey Camille and affiliated programs.
Below are answers to common questions about returns, refunds, and exchanges.

1. Do you offer refunds on digital products (e-books, courses, or downloads)?

All digital product sales are final. Because digital content is delivered instantly, we’re unable to accept returns or issue refunds once the item has been purchased.

2. What about online programs, classes, or coaching sessions?

Fees for live classes, workshops, or coaching sessions are generally non-refundable.
If we cancel a session, you’ll receive a full refund or have the option to reschedule.

For pre-recorded courses, memberships, or on-demand programs, access is non-refundable once granted, unless otherwise stated on the product page.

3. Can I return physical products (hats, books, journals, etc.)?

Yes — returns are accepted under certain conditions:

• Items must be unused, unopened, and in original packaging.

• You must request a return within 7 days of receiving your order.

• You’re responsible for return shipping costs, unless the item was defective or incorrect.

4. What if my item arrived damaged or defective?

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Include clear photos of the issue, and we’ll gladly replace the item or issue a refund.

5. How do I start a return or refund request?

You can start the process by filling out the Contact Form and selecting “Product Inquiry” or by following the instructions on the product page.
Please include:

• Your order number

• The item(s) in question

• The reason for your request

Once received, we’ll email you with next steps.

6. How long does it take to process a refund?

After your return is approved and received, eligible refunds will be processed within 5–10 business days to your original payment method.
Processing times may vary depending on your bank or payment provider.

7. Do you accept exchanges?

We currently don’t offer direct exchanges.
If you’d like a different item, please request a return (if eligible) and place a new order once your refund or store credit is issued.

8. Can I cancel my order?

Orders can be canceled within 24 hours of purchase, provided the order hasn’t shipped or digital access hasn’t been delivered.

9. Do you offer store credit?

In select cases, we may offer store credit in the form of a digital gift card for future purchases, instead of a refund.

10. Who do I contact if I have more questions?

We’re here to help. Reach out anytime via the Contact Page.